Refund policy

30-Day Satisfaction Guarantee

If you're not satisfied with your LuccaPaws purchase, contact us within 30 days of delivery for a full refund or exchange.

To qualify:

• Contact us within 30 days of delivery.
• Defective or damaged items: full refund, and we cover return shipping.
• "Not what I expected" returns: full refund — you do not need to send the item back.

Personalized items are not eligible for return.

To request a refund or exchange, please contact our support team.